Contact Us
Talk to a real person.
Questions about a treatment, an order already on its way, or whether any of this is right for you in the first place — send it over. Our care team reads every message.
Send us a message
Fill in the fields below and we’ll reply by email. Everything marked optional can be left blank — it just helps us answer faster.
Message sent
Thanks — we’ve got it. We’ll reply to your inbox as soon as the care team has picked it up.
Email us directly
support@rxstore.com
Include these and we can skip a round trip
- Your order number, if you have one
- The treatment or plan you’re asking about
- The email you used at checkout, if it differs from this one
Not for emergencies. This form isn’t monitored around the clock. If you’re having a medical emergency, call 911 or go to your nearest emergency room.
FAQ
The questions people actually ask.
If yours is one of these, you have your answer now instead of tomorrow. If it is not, the form above reaches a person.
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All ordering happens on the RxStore — every “Shop Now” button on this page takes you there directly.
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Yes, eligible plans and products can be purchased using HSA/FSA funds at checkout on the store.
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Most orders ship in discreet packaging within a few business days of approval.
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Applicable products are reviewed by a licensed provider as part of the ordering flow on the store.
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Yes, your intake and order information is encrypted and never sold or shared with third parties.
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You can message your care team any time from your account on the store for ongoing support.